Frequently Asked Questions


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What kind of wood is the Heat Surge® Roll-n-Glow made of?

Real Amish craftsmanship goes into each Heat Surge® Roll-n-Glow. Hand-crafted in Holmes, Ohio the Roll-n-Glow mantels are hand-crafted from real wood and every fireplace has a hand-rubbed stain and heat resistant varnish.


Will the Heat Surge® Roll-n-Glow heat a living room/basement/bedroom?

It doesn't matter what type of room you want to heat, The Heat Surge® Roll-n-Glow is designed to roll from room to room so you can take the heat with you!


What type of surface can the Heat Surge® Roll-n-Glow sit on?

The Heat Surge® Roll-n-Glow is safe to use anywhere, on any surface. The Heat Surge® "Fireless Flame" technology gives you the peaceful flicker of a real fire, but without the flames, so it's safe to use in any room of the house.


How is the heat produced?

The Heat Surge® miracle heater is so advanced you simply plug it into any standard wall outlet. An on-board powerful high-tech heat turbine silently forces hot air into the room so you feel the heat instantly. With the "Fireless Flame" technology, you can enjoy the peaceful flicker of a real fire but without any flames, fumes, smells, or ashes. Certified by Underwriters Laboratories, the Heat Surge® Roll-n-Glow is also safe to the touch!


I'd like to move my Heat Surge® Roll-n-Glow from room to room, how heavy is it?

No need to worry about heavy lifting! Your Heat Surge® Roll-n-Glow is fully equipped with wheels that allow you to take the heat with you from room to room!


Do you offer a trial of the Heat Surge® Roll-n-Glow?

Absolutely. You can try Heat Surge® Roll-n-Glow in your home for 30 days – risk free! Place your order today and receive free shipping and a free remote with your order.


Does the Heat Surge® come with an Owner's Manual?

Each Heat Surge® Roll-n-Glow you purchase will come with an informative Owner's Manual that will provide easy to read details and instructions on your new Heat Surge® Roll-n-Glow.


Does the Heat Surge® Roll-n-Glow come in smaller size?

Heat Surge® electric fireplaces are designed to meet your needs. Along with the Heat Surge® Roll-n-Glow, we also offer a slightly smaller version – The Heat Surge® Roll-n-Glow Cozy Electric Fireplace. Just like the Roll-n-Glow, The Cozy has the same quality craftsmanship and "Fireless Flame" technology.


How can I get free shipping and a remote for my Heat Surge®?

It's easy…just CLICK HERE to get free shipping and your free remote on your Heat Surge® Roll-n-Glow.


After placing my order, how soon will I receive my Heat Surge® Roll-n-Glow?

Your Heat Surge® Roll-n-Glow will ship 7 days from the time the order was processed and will be shipped via FedEx. Please allow 24 to 48 hours for customer service to process information on your order.


How long will it take to get my Heat Surge® Roll-n-Glow?

Your Heat Surge® Roll-n-Glow will ship via FedEx 7 days from the time your order was processed. Please allow 24 to 48 hours for customer service to process information on your order.


Do you offer a payment plan or installment payments for the Heat Surge® Roll-n-Glow?

Yes! You can receive free shipping and a remote by making 3 easy payments using your Visa, Mastercard, American Express or Discover card. Your first payment is due at the time of the order and your major credit card will be billed the remaining payments in 2 monthly installments.


I can't afford to make one full payment for the Heat Surge® Roll-n-Glow; do you offer a payment plan?

Yes! You can receive free shipping and a remote by making 3 easy payments using your Visa, Mastercard, American Express or Discover card. Your first payment is due at the time of the order and your major credit card will be billed the remaining payments in 2 monthly installments.


Do you take money orders?

We do not accept money orders, but we do have payment options available. You can make one easy payment or sign up for the installment plan and make 3 payments using your Visa, Mastercard, American Express or Discover card.


Who can I call for product questions or concerns?

Heat Surge® is committed to providing the best products and best customer service. In the rare case of malfunction or if you have any questions, you can contact customer service directly at 1-800-924-7964.


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Order your Heat Surge® Now!

STEP 1
CHOOSE THE WOOD FINISH YOU WANT


How many would you like?

Black
$199 today + FREE Shipping, Then 2 Easy Monthly Payments of $99.50
Cherry
$199 today + FREE Shipping, Then 2 Easy Monthly Payments of $99.50
Dark Oak
$199 today + FREE Shipping, Then 2 Easy Monthly Payments of $99.50
Light Oak
$199 today + FREE Shipping, Then 2 Easy Monthly Payments of $99.50

STEP 2
CREDIT CARD INFORMATION



STEP 3
BILLING INFORMATION



STEP 4
SHIPPING INFORMATION


Don't Delay. Order Your Heat Surge® Today!

OFFER DETAILS:
This product is covered by a 30 day money back guarantee, less S&H.

For customer service, please call 1-800-924-7964 or email custserv@heatsurge.com.

Orders from OH and FL will be charged sales tax.

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